Our ongoing commitment to providing outstanding patient care means we are implementing a new electronic patient record system. You may notice our processes take slightly longer than usual, and we apologise if this causes any inconvenience. Thank you for your understanding and patience.

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Patient Feedback

Patient Feedback

We are committed to providing the very best possible patient experience and your feedback is a really important way of helping us to achieve this. Patients are always keen to hear about the positive experiences of others when choosing a hospital.

Why are medical secretaries at Hall House Hospital always away from their desks and never return calls from messages that are left on their answer machines? I haven't attended the hospital as yet as I am awaiting confirmation of an appointment with the Spinal Surgeons but I cannot receive the information I require owing to the above reason
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Thank you! 🙂
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I have had face to face appointments with Mr Beck and Mr Davies over the last 6 months regarding difficulties I'm having with my spine and to plan surgery. I have to say that considering we are going through a pandemic they and their staff have been incredibly patient, caring and helpful to me, more so than any other Consultants or staff I've had to deal with in the past at other hospitals. The Newhall hospital along with all its staff is of high standard in every way. All staff are respectful, professional and polite. My pre op Nurse Barbara Bennet was particularly helpful and one of the best nurses I've had the pleasure of talking with, thank you Barbara. I'm normally terrified of hospitals but not this one. Kind regards Hayley Weir UPDATE I had neck surgery with Dr Paul Rhys Davies on 29th October and I would like to say a huge thank to him and his team. They were absolutely amazing, professional, caring, and like clockwork from the second I went in to the nurse opening the door for me to leave. Immaculate hygiene, staff and building. I could not of asked for a better stay and experience. Beautiful homemade soup and food served by very polite and professional men. My nurses where of highest standard I've ever experienced and the care they gave me was very kind and professional, thank you ladies. I can't believe how amazing I feel and what a positive impact this surgery has already made to my life. I feel very blessed to have had such an amazing, skilled surgeon work on my neck. Thank you Mr Davies and thank you to everyone that helped take care of me during my stay. A faultless experience thank you all very much.
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I have just returned home after a spinal fusion operation done by Mr Hutton the surgeon. I was looked after so well, with great care and the nurses made me feel safe ,I was treated with great respect and kindness especially at such a vulnerable time made the painful days a little easier. Helen , one of the spinal nurses was so knowledgeable and answered any questions and again gave you great confidence in the whole procedure. Thank you so much to the whole team, physio, nurses , kitchen staff, lovely cups of tea ,chefs,surgeon and his whole spinal team . I can highly recommend New Hall Hospital .
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